Workplace: 1050 Rue De La Gauchetière W, Montreal, QC H3B 4C9

Status: Full-time

Salary: $80,000 / year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the food and beverage director, the Banquet Operations director will be responsible for ensuring flawless event planning and execution, working closely with the sales, catering and operations teams.

As an inspirational leader, you will mentor a team of associates, fostering their development and motivation to deliver exceptional customer service and memorable experiences. You will also play a strategic role in innovating and implementing best practices to optimize profitability, while ensuring effective coordination between the hotel's various departments.

This position is a unique opportunity for an experienced and visionary manager, eager to contribute to the excellence and legacy of the Marriott Château Champlain. If you're passionate about events, management and customer experience, this is the role for you!

Main responsibilities:

Banquet Management:

• Oversee all banquet-related operations in our 35,000 square feet of space, ensuring flawless event execution.
• Collaborate with sales and catering teams to plan and customize memorable events.
• Ensure compliance with Marriott standards and maintain high levels of customer satisfaction.

Reopening and management of Caf' Conc:

• Play a key role in the opening of this iconic venue, collaborating with internal and external partners.
• Develop diversified event programming and manage operations to ensure the theater's success.
• Deliver an immersive, memorable guest experience while meeting operational requirements.

Leadership and team management:

• Manage and motivate a high-performance team of banquet and event associates.
• Manage recruitment, training and talent development in a collaborative environment.
• Oversee schedules, budgets and resources to optimize productivity and profitability.

Strategic Operations:

• Maintain effective coordination with hotel departments to ensure a seamless guest experience.
• Analyze customer feedback to identify opportunities for improvement.
• Contribute to innovation and excellence in banquet and event services.

Working conditions

• Flexible working hours
• Job requires standing for long hours
• Work may be performed under pressure during peak hours

Required skills:

• Minimum 5 years' experience in banquet or catering operations management in a hotel or event environment.
• Demonstrated leadership, problem-solving and project management skills.
• Strong ability to manage multiple priorities and work under pressure.
• Knowledge of hotel management systems (Micros Simphony, Marriott MGS, etc.) - an asset.

Languages: Bilingualism (French-English) is required for this position, as we serve an international clientele.

About us:

Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 access to health professionals through the employee assistance program. You benefit from personal days and vacations scheduled according to the department and hotel where you work. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. 

Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.