Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Full-time, 

Salary: 65 000$ per year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Food & Beverage Outlets, the Food & Beverage Supervisor & Group Event Manager will be responsible for overseeing food & beverage services (restaurant, bar, room service) and coordinating group events held at Lloyd's Restaurant. In addition to ensuring efficient service and customer satisfaction, this role involves planning, managing and executing group events, such as corporate receptions and other social gatherings.

Responsibilities:

• Customer satisfaction: Ensure an exceptional customer experience, including for groups at special events. 
• Employee support: Coach, train and develop the skills of the catering team. 
• Group event management: Collaborate with customers to plan events, coordinate with various departments (kitchen, service, logistics) and ensure smooth execution of services. 
• Day-to-day management: Coordinate restaurant operations, supervise schedules, manage reservations and ensure smooth operations during events. 
• Standards and inventory: Monitor the quality of services and products offered, manage inventories. 
• Customer relations: Be accessible and easily identifiable to customers, manage requests and resolve problems proactively. 
• Preventive maintenance: Ensure general preventive maintenance to guarantee a pleasant and functional environment during events. 

Key Skills and Qualifications:

• Communication and relationship management skills: Ability to interact with a variety of customers and groups.
• Event management experience: Previous event management or group hospitality experience an asset. 
• Multitasking and adaptability: Simultaneous management of catering operations and group events. 
• Customer focus: Excellent customer service skills, particularly in a group environment. 
  Education: College diploma in restaurant or event management (an asset). 
• Experience: 2 years in a similar role, ideally in a unionized environment.
•  Technical skills: Master of Micro 

Languages: Bilingualism (French and English) in both spoken and written communication is required for this position, as we serve an international clients.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.