Workplace : 1740 Boul. René-Lévesque O, Montréal, QC H3H 1R3

Status: Full-time -Temporary (weekends available)

Salary: from  $52,400 per year

Located in downtown Montreal, the Nouvel Hôtel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to welcome you. What's more, the hotel's location gives you a wide choice of restaurants and cafés for lunch or after-work happy hour.

Benefits :

• Workplace close to public transit
• Free underground parking
• Group insurance plan & employee assistance program
• Discounted rates at Tidan hotels
• Opportunities for professional development and career advancement within Tidan
• Referral program

Reporting to the Director of Housekeeping, the Housekeeping Supervisor oversees the daily operations of the department (arrival/departure/group/VIP) and ensures that company standards are met. This person will work closely with the front desk and engineering department. As the industry is ever-changing, the responsibilities of this position will change and evolve accordingly.

Responsibilities:

• Supervise a team of employees
• Plan and assign tasks to staff members
• Adjust schedules based on occupancy levels
• Manage stocks of cleaning products and guest supplies
• Ensure compliance with rules and procedures
• Participate in employee performance management
• Ensure proper application of the collective agreement
• Ensure the health and safety of personnel
• Coordinate services with external companies/suppliers
• Coach and mentor employees
• Inspect rooms
• Participate in the disciplinary process
• Ensure quality customer service and manage customer complaints
• Any other related tasks to ensure the quality of the department's service.

Required Skills and Qualifications:

• Excellent leadership and interpersonal skills.
• Strong organizational and multitasking abilities.
• Effective communication and problem-solving skills.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Proficiency in hotel management software and Microsoft Office applications.
• Previous experience in a supervisory role in housekeeping for a luxury hotel.
• Knowledge of housekeeping procedures.
• Familiarity with hotel management software.
• Degree or diploma in hotel management or a related field preferred.
• Training or certification in customer service would be an asset.

Languages: Bilingualism (French and English), both oral and written, is required for this position as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. 

Why join the team:

In addition to competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join.

The Tidan Human Resources team is always there to listen to you and support you on your journey through the company. We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships.

We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector; there is a place for you.