Workplace : 1740 Boul. René-Lévesque O, Montréal, QC H3H 1R3

Status: Full time

Salary: from $27.5

Located in downtown Montreal, the Nouvel Hôtel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to welcome you. What's more, the hotel's location gives you a wide choice of restaurants and cafés for lunch or after-work happy hour. 

Benefits :

• Workplace close to public transit
• Free underground parking
• Group insurance plan & employee assistance program
• Discounted rates at Tidan hotels
• Opportunities for professional development and career advancement within Tidan
• Referral program

Reporting to the Front Desk Director, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

• Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
• Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
• Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
• Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
• Coordinate with other departments to ensure smooth communication and efficient issue resolution.
• Handle guest complaints proactively and responsively to ensure their satisfaction.
• Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
• Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
• Maintain a clean, organized, and welcoming environment at the reception.
• Any other related tasks to ensure the quality of the department's service.

Qualifications and Required Skills:

• College degree in hospitality is an asset.
• Previous reception experience, with a minimum of 3 years in a supervisory role.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage delicate situations.
• Strong leadership skills and the ability to motivate and develop a team.
• Solid organizational skills and attention to detail.
• Proficiency in hotel management systems and computer tools.
• Familiarity with standard operational procedures in the hotel industry.
• Languages:
• Bilingualism (spoken and written) in French and English is required for this position, as we serve an international clientele.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clients.

Who we are: 

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To find out more about Tidan, visit https://www.tidan.com/fr/.

Why join our team?

In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, and vision care. Our employees have 24/7 virtual access to healthcare professionals via the Employee Assistance Program. Personal days and vacations are scheduled according to the department and hotel you join. A bonus is also provided via our referral program and much more.

We believe in teamwork and are committed to creating a high-performance team, whether through training or solidifying team relationships. We admire our employees for taking on professional challenges, and we support them in their achievements. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there's a place for you.