Poste :  Group Coordinator

Lieu de travail : 1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5 

Statut : Full time

Salaire : Starting at $45,000 per year

The famous Mont Gabriel Hotel, now part of the Tribute Portfolio brand, which is one of Marriott Bonvoy's 31 hotel brands, is one of the first resorts in the Laurentians that embodies the art of living. Over the years, it has transformed its facilities into an iconic space where staying is a pleasure. It is also the only hotel in the Laurentians located atop a mountain. In addition to offering breathtaking views of the valley, it provides a true ski-in ski-out experience along with a golf course, tennis courts, swimming facilities, and even a relaxing spa. Whether for business or leisure, the atmosphere is that of a large family chalet, promising a sense of "home" while becoming part of the area's history. With its revitalization, this luminous place aims to become a magical destination that embodies the soul, authenticity, and rich history of the area, connecting humans to nature.

 Benefits:

• Completely renovated workplace
• On-site meals for employees
• Employer-sponsored retirement plan (DPSP)
• Group insurance plan & employee assistance program
• Discounted rates at Tidan and Marriott International hotels
• Opportunities for professional development and career advancement within Tidan and Marriott
• Referral program

Reporting to the Sales Director, the Group Coordinator will be responsible for organizing and coordinating all group-related activities within the facility. You will be the main point of contact for group customers and will work closely with internal teams to ensure an exceptional customer experience. 

Responsibilities:

• Handle group inquiries and bookings with professionalism and efficiency.
• Collaborate with sales teams to develop customized offers to meet the specific needs of group customers.
• Coordinate the logistical and operational planning of group events, ensuring that all details are taken into account.
• Ensure smooth communication between group customers and the relevant internal teams (sales, marketing, logistics, etc.).
• Provide support and guidance to customers throughout the process, from booking to arrival.
• Identify process and service improvement opportunities to optimize the customer experience.
• Gather and analyze customer feedback to assess satisfaction and identify areas for improvement.

Qualifications and Skills Required:

• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Previous experience in event management or group services an asset.
• Leadership and team management skills.
• Ability to solve problems quickly and make informed decisions.
• Knowledge of trends and best practices in group services.
• Proficiency in computer and project management tools.
• College diploma in a related field (event management, hospitality, tourism, etc.), or equivalent experience.
• 2 to 3 years' experience in a similar role, with coordination and management responsibilities.

Languages: Bilingualism (French and English), both spoken and written, is required for this position, as we serve an international clientele.

About us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To find out more about Tidan, visit our website: https://www.tidan.com/fr/.

Why join our team?

In addition to competitive salaries, we offer benefits such as group insurance, which includes life, disability, medical, dental and vision care. Our employees have 24/7 access to healthcare professionals through our Employee Assistance Program. You benefit from personal days and vacations scheduled according to the department and hotel where you work. A bonus is also provided via our referral program and much more.

We believe in teamwork and are committed to creating a high-performance team, whether through training or by strengthening team relationships. We admire our employees who challenge themselves professionally, and we support them in their achievements. Take the plunge and join the Tidan team with our wide range of job opportunities, whether in the hotel or real estate sector, there's a place for you.