Workplace: 1699 Ch du Mont-Gabriel, Sainte-Adèle, QC J8B 1A5

Status: Full time

Salary: 19.92 $ per hour

Reporting to the front desk manager, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Responsibilities: 

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Collect payments for services rendered
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task
• Any other related tasks to ensure the quality of the department's service.

Skills and qualifications:

• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to demonstrate customer orientation
• Able to identify customer needs
• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Advanced knowledge of hotel software applications such as Lightspeed
• Teamwork skills

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en /.

We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.