Workplace: 1050 Rue De La Gauchetière W, Montreal, QC H3B 4C9

Status: Full-time

Salary: $90,000 / year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Operations, the Food and Beverage Director is responsible for the overall management of the establishment's food and beverage outlets and banquet operations. You will work closely with the management team to develop and implement strategies aimed at optimizing service quality and customer experience, revenue optimization, and profitability.

Main responsibilities:

• Operations Management: Oversee and coordinate all food and beverage activities, including restaurant, bar, terrace, room service, and banquets, ensure compliance with quality, hygiene, and safety standards, and ensure the implementation of standardized operational procedures.
• Team Management: Recruit, train, supervise, and evaluate the food and beverage management team (directors and supervisors), foster a positive and motivating work environment, and develop staff skills through ongoing training.
• Financial Management: Prepare and manage food and beverage budgets, analyze financial reports, and adjust strategies to optimize profits and control operating costs, including food and labor costs.
• Customer Relations: Maintain a high level of customer satisfaction through exceptional service, proactively handle customer complaints and suggestions, and create and maintain relationships with loyal and VIP customers.
• Offer Development: Collaborate with the head chef to develop attractive and innovative menus, analyze market trends and adapt the food and beverage offer accordingly, and implement marketing strategies to promote food and beverage outlets.
• Inventory Management: Ensure efficient availability and management of inventory and ensure the quality and availability of products necessary for food and beverage operations.

Required skills:

• Human resource management skills (team management, conflict management, etc.)
• Sales, marketing, negotiation, and customer service skills
• Professional attitudes and behaviors (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative, organizational skills, etc.)
• Knowledge of French and English. Proficiency in other languages is an asset.
• Knowledge of the tourism sector and customer needs
• Knowledge and application of labor standards and basic principles of health and safety, as well as hygiene and sanitation
• Written and verbal communication skills
• Knowledge of basic principles of relevant computer systems operation
• Leadership and decision-making ability

Languages: Bilingualism (French-English) is required for this position, as we serve an international clientele.

About us:

Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 access to health professionals through the employee assistance program. You benefit from personal days and vacations scheduled according to the department and hotel where you work. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. 

Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.