Work place:  10 Sherbrooke St W, Montréal, Québec H2X 4C9 

Status: Part-time

Salary: 24.34$ per hour

Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles. Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.

Reporting to the Reception Supervisors, the receptionist takes room reservations, welcomes guests upon their arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and handles customer payments.

Job Description:

• Registering guests' arrival, completing administrative formalities required by the hotel.
• Informing guests about the hotel's services and handing over the keys to their room.
• Providing information, if necessary, about cultural, gastronomic, etc., activities offered by the city or region.
• Preparing invoices and collecting payment from guests upon departure.
• Managing advance reservations received via email, fax, or telephone.
• Real-time management of room availability on reservation software.
• Optimizing hotel occupancy rates by establishing statistics on its software.
• Responding efficiently to all external and internal calls from guests and the team and providing accurate responses.
• Providing correct information about services, amenities, and different types of rooms and promoting them to optimize sales.
• Adhering to established standards, norms, and procedures.
• Communicating and interacting effectively in various work situations.
• Selling hotel products and services.

Skills:

• Autonomy.
• Interpersonal skills.
• Knowledge of the hotel industry.
• Availability to work variable hours, including evenings and weekends.
• Ability to work in a team.
• Versatility.
• Initiative and professionalism.
• Communication skills, both written and oral.
• Knowledge of tourist attractions and the city in general.
• Ability to identify customer needs.
• Customer service orientation focused on service quality.

Language: Bilingualism (French-English) is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented.

To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.